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ATM Supervisor in Philadelphia, PA at Brink's

Date Posted: 11/26/2019

Job Snapshot

Job Description



Brink’s U.S., a division of Brink’s, Incorporated, is the premiere provider of armored car transportation, ATM servicing, currency and coin processing, document destruction and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an ATM Supervisor.

Job Requirements



Major Responsibilities:
• Act as main focal point to drive all aspects of ATM product line service
• Schedule ATM replenishment and coordinate special orders
• Respond to customer requests/service concerns
• Manage exceptions and conduct follow up investigations of settlement exceptions/variances
• Supply product expertise to support sales and marketing efforts
• Manage ATM route efficiencies through training and applying Best Practices
• Train truck employees (mandatory three-phase ATM Messenger training)
• Conduct periodic audits and reviews to ensure procedural and training compliance
• Establish and maintain effective business relationships with corporate product leadership, regional and branch staff
• Provide monthly performance reports to Regional Product Line Manager
• Conduct various random audits in accordance with prescribed guidelines (Business Rules, GSR)

Skills/Qualifications:
• Demonstrated ATM industry experience including settlement experience with multiple machine types
• Knowledge of ATM reconciliation procedures
• Demonstrated experience investigating/resolving ATM settlement differences
• Excellent interpersonal, communication and presentation skills
• Demonstrated training experience/ability
• Ability to work independently
• Demonstrated computer literacy with proficiency in MS Excel, MS Word, Access DB, Email applications
• Excellent problem solving skills
• Ability to travel throughout the customer service area
• Ability to obtain local weapons and drivers licenses

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.