Cust Service Rep I in New York, NY at Brink's

Date Posted: 6/19/2019

Job Snapshot

Job Description

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Service Representative I - Commodities based out of our JFK AIRPORT  location in Springfield Gardens, NY.

Job Summary:  
The Customer Service Representative is responsible for building and maintaining a professional relationship with our Commodities storage and Precious Metals customers both international and domestic.  The qualified candidate will be responsible for receiving and processing shipments from major customers, international affiliates relating to domestic and international commodities shipments and storage orders and will be responsible for effectively communicating this information/coordinating delivery with Brink’s Incorporated, and domestic operations. In addition this position will be responsible for assisting the Commodities team in pick pack initiatives and support other operational departments of the division as necessary.

Position Responsibilities
(Do not modify standard content provided; may add 3-5 lines regarding Key Responsibilities/role description)
Key Responsibilities:
• Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
• Provide information and quote prices for all services.
• Communicate, and coordinate all and transportation arrangements for commodity/customer moves including routing, delivery, booking, and other transportation logistics
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• Improve the Customer friendliness and ease of use of Customer Facing Solutions. In particular, make the split between a Service Request and a Service Order seamless to customers.
• Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
• Stay up-to-date on all freight price  changes
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).

Job Requirements

Preferred Qualifications:
• Experience in freight forwarding/transportation or related field.  INTERNAL BGS or BRINKS experience in a customer service, shipping/receiving, imports/exports position with excellent communication skills.
• Experience working with diverse customer base in a dynamic fast paced environment.
• Excellent interpersonal and analytical skills as well as working collaboratively with others.
• Working knowledge of Import/Customs logistics, armored transportation, other related industry.
• Good math skills.
• Experience with transportation/logistics software/programs including but not limited to BITS, GARCIA, ATLAS

Professional Skills:
• Professional, positive demeanor.
• Excellent customer service.
• Collaborative work style.
• Good ethics and integrity.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Analytical problem solving.
• Excellent communicator both verbally and in writing

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.  Brink’s provides an outstanding total compensation package for this position.  In addition to a competitive salary, we offer to eligible employee’s medical, dental, vision, and life insurance plans.  We also offer a 401(k) Plan.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.