Customer Care Rep I in Coppell, TX at Brink's

Date Posted: 10/26/2019

Job Snapshot

Job Description

Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service to the Brink’s customers on Brink’s products and services. The Customer Support Call Center is open from 5am to midnight, seven days a week and therefore will offer varying schedules.
Position Qualifications: Key Responsibilities:
• Receive and respond to escalations from the field
• Follow up as needed on field operations unresolved issues
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between branches and customers
• Provide level one support and assistance to customers and field technical team
• Escalate to Tier to in the line of business when appropriate
• Research customer claims
• Ensure highest level of customer service on every call
• Perform other duties as assigned or necessary

Job Requirements

Minimum Qualifications:
• Minimum of 2 years’ experience working with Microsoft Excel, Word and Visio
• Minimum of 2 years call center experience
• Minimum of 1 year customer service experience
Preferred Qualifications:
• Extensive experience in order entry from sales into common applications
• Extensive experience in conducting adds, change deletes of orders/services
• Knowledge of pricing and how to enter orders accurately across multiple lines of business
• High School Diploma or Equivalent.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.