Customer Care Rep III in Coppell, TX at Brink's

Date Posted: 12/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for a Customer Care Rep III.

Job Summary:
The Customer Care Rep III is responsible for reviewing internal systems and customer provided information to validate, support, and service the customer by completing the processes across all lines of business.  Responsibilities will include research validation of all customer inquiries received from various sources (phone, E-mail, or Web) to be followed up until a resolution is completed in a timely and accurate manner.

Key Responsibilities:

• Manage verbal and/or written customer requests/inquiries efficiently
• Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
• Utilize available systems to extensively research and find root cause for customer inquiries
• Interact with customer, branch operations and other Brink’s partners to find solutions that not only resolve original request, but prevent future inquiries
• Manage process requests and activities in Microsoft Dynamics timely & accurately
• Utilize strong decision-making and problem-solving skills to provide input to Leadership team on Continuous Process Improvements
• Assist with special projects as and when required by the Supervisor or Manager

Job Requirements

Minimum Qualifications:
• Minimum of 5 year(s) experience in a corporate environment
• Minimum of 5 year(s) experience using Microsoft Office products to include Word and Excel
• Minimum of 5 year(s) experience with direct customer interaction
• Minimum of 3 year(s) of Brinks product line, and or operations experience
• High school education or equivalent
Preferred Qualifications:
• Brinks product line specific support or Operations experience
• Experience working in a Team Environment
• Advanced usage of Excel
• Experience using Microsoft Dynamics or similar systems of record
• College degree or course completion
Professional Skills:
• Excellent interpersonal/communications skills
• Exceptional written and verbal communication abilities
• Excellent interpersonal and presentation skills
• Advanced research capabilities and proficiency in Brink’s research systems
• Advanced analytical, relationship building, and critical reasoning skills

LI - FH1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.