Desktop Support Technician in Coppell, TX at Brink's

Date Posted: 10/17/2018

Job Snapshot

Job Description

The Executive Leadership Team Desktop Support Technician is responsible for completing all in-scope Executive Leadership support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop, laptop and mobile device platforms supported by Brink’s, Inc.

• Install, maintain, test, analyze, and provide problem resolution for all Executive local and remote hardware and software elements, including but not limited to PCs, cell phones, tablets, laptops, printers, and peripherals
• Diagnose, evaluate, prioritize, and escalate requests for assistance from Executives who are experiencing problems with hardware, software, windows operating system, networking and other computer related issues
• Take ownership of Executive technical issues and work with other groups to resolve more advanced issues when necessary
• Resolve Executive issues without the need for team lead intervention
• Define and document problem resolution steps
• Perform all break-fix repair, including parts ordering, shipping, application and peripheral support, configuration, virus removal, and work with vendors to resolve support issues
• Perform installation of standard images, applications, and transfer data from old to new system
• Provide weekly status report to management
• Provide all aspects of cell phone support to VIP users
• Provide all aspects of tablet support to VIP users
• Setup of Executive meetings and respective conference equipment
• Responsible for maintaining and repair of conference room equipment
• Perform other duties as assigned or necessary
• Maintain documentation of technical maintenance procedures carried out

Job Requirements

Minimum Qualifications:
•     Minimum of 4 years’ experience providing desktop support in a network environment
• Microsoft MCP certification would be desirable
• CompTIA A+ certification would be desirable
• CompTIA IT Fundamentals would be desirable
• Strong understanding of workstation principles, operating systems, systems configurations, utility programs, operational procedures and automation concepts
• Bachelor’s degree in Computer Science or equivalent industry work experience

Professional Skills:
• Excellent interpersonal/communication skills
• Problem-solving skills demonstrating a directed, methodical, cost-effective, data-driven approach
• Strong consultative skills
• Willingness and ability to work in a fast-paced, team environment
• Excellent communication skills and telephone manner
• Strong documentation skills
• Proven analytical and problem-solving abilities
• Incident Management experience – Managing incidents including business expectations and communication
• Experience working in a team-oriented, collaborative environment with minimal supervision
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10, iOS, OSX, Office 365 applications and Cloud
• Experience with using and troubleshooting Microsoft Office within a network environment (Outlook, calendar sharing, operating system Microsoft, MAC OS, Linux, Office 365)
• English communication written & spoken

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.