Export Manager in New York, NY at Brink's

Date Posted: 7/3/2018

Job Snapshot

Job Description

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewellery, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an  Export  Manager based out of our JFK Airport location in Springfield Gardens, NY.

The Export Manager is responsible for leading a team of Transportation Coordinators engaged in the processing and management of Export shipments for our customer population, ensuring that outstanding service is provided to all customers both internal/external and maintaining productive and professional relationships with international and domestic customers/affiliates. The qualified candidate will be responsible for working closely with all of our support and operations departments across the US and ensure that the Export team operates consistently during the receiving and processing of information and files from Brink’s domestic and international affiliates/customers related to Export shipments. In addition, they will be responsible for ensuring that the Export team communicates this information to customs brokers, customer service etc. and coordinates delivery with Brink’s Incorporated and domestic operations. This position will be the primary day to leader of our staff and will be responsible for their development, production and the level of service provided by all

Position Requirements:
• Responsible for setting and managing the service roadmap as well as for defining and designing all aspects of process implementation for the Export department.
• Coordinates operational resources including staff, technology and training to ensure outstanding customer experiences are achieved while maintaining efficiency.  This will be achieved through partnering with existing Brinks BGS resources as well as key executives within the BGS footprint.
• Provides direction and structure for the Export department to help generate a higher ROI and optimal workflow utilisation, including but not limited to training initiatives, establishing key metrics, driving and monitoring productivity and improving business process.
• Partners with other operational leaders to resolve recurring issues and provide long term solutions.
• Effectively manage all Customer Service processes and work closely with Operations, Sales and Security to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Apply company guidelines and goals in respect to working conditions, atmosphere and performance of directly subordinated staff.
• Ensure that the team responds to incoming communications from internal and external customers and where necessary take an active hands on role to resolve and escalate issues as needed including the providing of product line data and the quoting of prices for all services.
• Work closely with all Customer Service and operations departments across the US to provide and communicate accurately all information and pricing for services to customers and where necessary other internal departments within Brinks as well.
• Manager the communication and coordination of all customs clearance and transportation arrangements for commodity/customer moves including routing, delivery, booking, and other transportation logistics.
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• When necessary conduct routine visits and audits of field location processes and work closely with Operations and Sales to ensure that all new and existing clients are being serviced effectively.
• Provide updates and manage the training of field staff, new hires and participate in all operational staff onboarding efforts to ensure consistent application and dissemination of the company’s service mission and imperative.

Job Requirements

Minimum Qualifications:
• Minimum of 5 years of Export experience with direct customer (internal and external) contact in positions of increasing responsibility including but not limited to the supervision of staff/Sr. Transportation Coordinator/Export Supervisor.
• Minimum of 5 years of Service/Customer Service experience servicing high touch / operations dependent customers preferably in a logistics/air freight forwarding organization or transferrable internal Brinks experience.
• Minimum of 5 years of experience using MS Office and Windows applications with a focus on Excel and other related transportation/logistics software.
• A valid firearms permit or ability to pass applicable firearms licensing requirements if required.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Must be 21 yrs. of age
Preferred Qualifications:
• Bachelor’s Degree in Business, Marketing or related field.
• Experience creating and implementing both Export and customer service policy/process and the technology to support the same.
• Extensive knowledge of freight forwarding and supply chain operations.
• Strong business acumen and the ability to influence and develop strong working relationships within a global organization.
• Exceptional problem solver with the ability to transition between detailed data and high-level conclusion/recommendations.
• Experience interpreting data analytics to derive business insight and drive customer value.
• Experience working within a matrixed organization in which leadership and results are driven through influence and relationships rather than mandate.
• Proven track record of documenting, implementing and auditing of SOP’s designed to improve operational efficiencies and ROI.

Professional Skills:
• High level of integrity where personal and professional values are aligned with the company’s mission, vision and leadership framework.
• Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation.
• Responsive performance driven
• Able to translate the organization’s vision into operational, quantitative plans, goals and schedules for improvement.
• Credible and savvy operator who will be perceived as a trusted consultant and functional expert to senior management, an influential advisor; bold and courageous whilst having the antennae to understand cultural and political nuance.
• Ability to forge strong relationships and work collaboratively within the global network and regional business setting.
• Aptitude to gain credibility with senior leadership and inspire them to understand the value of the strategic pharmaceutical line of business vision.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services US, Inc.   Brink’s provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employee’s medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

Brink’s Global Services, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.