F & A Specialist II in Coppell, TX at Brink's

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Description: Brink’s, Incorporated is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an Accounts Receivable and Collections Representative.

Job Summary:
The Accounts Receivables and Collections Representative is responsible for providing exceptional customer service to the Brink’s customers on Brink’s products and services and contacting Brink’s customers in regard to collection of delinquent accounts. This position will also process and record all relevant transactions in PeopleSoft or other ancillary systems and partner with internal and external customers to resolve issues.

Job Requirements

Position Qualifications: Key Responsibilities:
• Provide level one support and assistance to customers and field technical team
• Contact delinquent customers and apply standard collection techniques while maintaining excellent customer service
• Prioritize work-load, meet call volumes and department objectives
• Respond to customer inquiries and provide data to customers within the required time frame
• Analyze past due portfolios while working proactively to identify potential payment problems
• Work with Accounts Payable, Billing, Accounting, Sales Procurement and end-users to resolve issues and obtain payment approvals
• Assist Brink’s departments and personnel with transaction history and reports
• Act as liaison between branches and customers
• Document all calls in ticketing and tracking systems
• Research and resolve customer claims, invoice disputes, pricing inquiries, service disputes
• Perform other duties as assigned or necessary
Minimum Qualifications:
• Minimum of 2 years outbound Commercial Collections experience
• Minimum of 2 years MS Excel, including complex Charts & Graphs, Pivot tables, v-Look-ups
• Minimum of 1 year inbound call and Customer Service experience
• Minimum of 1 year Customer Billing experience
Preferred Qualifications:
• 2+ years’ experience with Commercial Collections including reconciliation and Customer Service
• Experience with ERP systems
• Strong working knowledge of Excel, Word, PowerPoint and Outlook
• Working knowledge of armored transportation
• High School Diploma or equivalent
Professional Skills:
• Strong consultative, analytical and problem solving skills
• Excellent interpersonal/communication and presentation skills both verbal and written
• Goal driven with the ability to prioritize work to meet call volumes and departmental goals
• Strong negotiating skills and abilities
• Ability to meet standard measurements for collection activity and achieve call volume, while actively maintaining research and resolution of account issues and specific collection goals

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. Brink’s provides an outstanding total compensation package for this position. If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.