Import and Export Manager in New York, NY at Brink's

Date Posted: 7/8/2019

Job Snapshot

Job Description

Brink’s Global Services (BGS) is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Manager of our Import and Export Operation based out of our JFK Airport location in Springfield Gardens, NY.

Job Summary:
The Manager is responsible for leading a team of Transportation Coordinators engaged in the processing and management of import and export shipments for our customer population, ensuring that outstanding support, service and communication is provided to all customers both internal/external and maintaining productive and professional relationships with international and domestic customers/affiliates. The Manager is responsible for facilitating a close working relationship and flow of communication with other departments in JFK, across the US and abroad. In addition, he/she is responsible for driving proper interaction with US CBP and other regulatory agencies, customs brokers, airlines and other vendors, customer service and at times directly with the Customer. The Manager is overall responsible for compliance with regulatory requirements within the scope of his/her area of responsibility. This position will be the primary day to day leader of our staff and will be responsible for their development, production and the level of service provided by all.

Key Responsibilities:
• Responsible for setting and managing the service road map for the Import and Export department and adapt as needed based on requirements from Customers and Affiliates
• Responsible to ensure that processes are properly defined and documented; both for own department as well for processes across departments. Ensure proper training and comprehension of applicable staff
• Ensure adherence with all Brink’s procedures, including but not limited to Operational, Safety and Security Procedures
• Coordinate operational resources including staff, technology and training to ensure outstanding customer satisfaction is achieved while maintaining efficiency. This will be achieved through partnering with existing Brinks BGS resources as well as key executives within the BGS footprint.
• Provides direction and structure for the Import/Export department to help generate a higher ROI and optimal workflow utilization, including but not limited to training initiatives, establishing key metrics, driving and monitoring productivity and improving business process.
• Partner with other operational leaders to resolve recurring issues and provide long term solutions.
• Effectively manage a close relationship with Customer Service, Operations, Sales and Security to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Apply company guidelines and goals in respect to working conditions, atmosphere and performance of directly subordinated staff.
• Ensure that the team responds to incoming communications from internal and external customers and where necessary take an active hands on role to resolve and escalate issues as needed including the providing of product line data and the quoting of prices for all services.
• Work closely with all Customer Service and operations departments across the US to provide and communicate accurately all information and pricing for services to customers and where necessary other internal departments within Brinks as well.
• Manage the communication and coordination of all customs clearance and transportation arrangements for commodity/customer moves including routing, delivery, booking, and other transportation logistics.
• Ensure that all documentation – transportation as well as regulatory – are processed in a compliant and timely manner
• Ensure that inquiries from regulating bodies are handled professionally and with proper prioritization; and as and when needed personally engage in such communication
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• When necessary conduct routine visits and audits of field location processes and work closely with Operations and Sales to ensure that all new and existing clients are being serviced effectively.
• Manage relationships and performance of airlines and other vendors.
• Provide updates and manage the training of field staff, new hires and participate in staff onboarding efforts to ensure consistent application and dissemination of the company’s service mission and priorities.
• Foster a culture of frequent, honest and respectful communication and collaboration
• Support the personal development of staff and take appropriate measures to create an environment of motivated and committed teams

Job Requirements

Professional Skills:
• High level of integrity where personal and professional values are aligned with the company’s mission, vision and leadership framework.
• Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation.
• Responsive performance driven
• Able to translate the organization’s vision into operational, quantitative plans, goals and schedules for improvement.
• Credible and savvy operator who will be perceived as a trusted consultant and functional expert to senior management, an influential advisor; bold and courageous whilst having the adeptness to understand cultural and political nuance.
• Ability to forge strong relationships and work collaboratively within the global network and regional business setting.
• Aptitude to gain credibility with senior leadership

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services US, Inc. Brink’s provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employee’s medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

Brink’s Global Services, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.