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IT Systems Support Analyst in New York, NY at Brink's

Date Posted: 7/3/2018

Job Snapshot

Job Description



Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for an IT Systems Support Analyst to be based at our 580 Fifth Avenue location in NYC.

Job Summary:
The IT Systems Support Analyst is responsible for working with the IT Manager to support all Global Services USA Systems and related hardware. The position provides application level review, analysis, and design requirements on locally and internationally developed systems. The incumbent updates system data for functional and reporting changes.   In addition the position will provide hands on day to day support for all BGS US telecommunication equipment, software and PC hardware and work in support of all field operations as needed.

Key Responsibilities:
•  Work on assigned projects to analyze, design, and specify requirements on internal and external applications in conjunction with Dallas BGS IT Team.
•  Support the functional areas of the business in the proper use of our internally developed applications by developing and conducting appropriate training and supporting day-to-day work.
•  Work directly with the development team and with the end users to assure they understand the business process.
•  Coordinate and set up the networking/telecom cable work, specify devices based on analyzing end user requests, and select the device that fits the needs of the internal customer.
•  Work as a member of the data team to maintain business data throughout the operational and billing process.
•  Implement the Brink’s Online System at various customer locations and support all internal departments with their customer related software and hardware needs.
•  Train customers and analyze any issues a customer location may have with accessing the site .
•  Analyze customers’ changes for impacts to the online Brink’s System.
•  Monitor the accuracy of the current Proof of Delivery system daily; help coordinate upgrades to the POD system to create more accuracy.
•  Answer all requests for technical assistance and process the requests to appropriate parties, if needed, with continuous follow up.
•  Develop and maintain reports using Business Objects.
•  Able to work varied hours including weekends if necessary.
•  Cross-train and perform other duties as assigned.

Job Requirements



Minimum Qualifications:
• Minimum of two (2) years experience with relational databases (such as Access, MS SQL or Sybase) and systems maintenance.
• Minimum of one (1) year experience with object-oriented languages such as Java, C++, C#, Visual Basic, HTML/ASP or Flex).
• Minimum of one (1) year of demonstrated internal customer service experience.
• Must be twenty–one (21) years of age.
• Must have flexibility in working a wide range of hours. Must be able to perform driver and or messenger duties.

Preferred Qualifications:
• Associate’s Degree in one of the following: Management Information Systems, Computer Science, Math or Engineering  
• Experience managing internal front line IT trouble calls and implementation of new software/hardware and telecommunications equipment.
• Excellent business acumen and/or knowledge of industry terminology and knowledge of meeting planning processes.
• Demonstrated ability to self-start as well as work as part of a team.
• High level of professionalism.
Professional Skills:
• Excellent interpersonal/communication, presentation and customer service skills.
• Excellent organizational, consultative, analytical and problem solving skills.
• Superior personal integrity and professionalism.
• Excellent human relations skills including persuasion and developing rapport.
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.  Brink’s provides an outstanding total compensation package for this position.  In addition to a competitive salary, we offer to eligible employee’s medical, dental, vision, and life insurance plans.  We also offer a 401(k) Plan.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.