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Managed Service Professional in Coppell, TX at Brink's

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Coppell, TX
  • Experience:
    Not Specified
  • Date Posted:
    11/1/2018

Job Description



Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for a Managed Services Professional

Job Summary:  
The Managed Service Professional is responsible for the accuracy of inputting customer profiles, updates and maintenance of all customer’s contract change requests. The successful candidate will interact with all internal and external Brinks customers to obtain the required information. Attention to detail, speed and quality of work in addition to interpersonal and team skills with the ability to adapt to change are key elements to this position.

Key Responsibilities:
• Create contract change requests in the Brink’s case management system in order to maintain or exceed quality standards
• Confirm accuracy of data collected from clients, sales, internal and/or external customers regarding customer information with respect to rate information and the facilitation of listed Service Level Agreement
• Compiles, sorts, and verifies accuracy of data with all internal and external customers as required to create each entry
• Responsible for maintaining an effective and efficient transmittals of clients records
• Respond to and resolve questions, inconsistencies, or missing information pertaining to customers service level agreement
• Ensure each transaction is completed and met according to required specifications
• Perform other duties as assigned

Job Requirements



Minimum Qualifications:
• Minimum of 5 years’ experience working directly with customers or sales  
• Minimum of 2 years working with Microsoft Office products
• Minimum of 2 years working with Brink’s Operational systems administered by Product Service Support

Preferred Qualifications:
• Knowledge of secured transportation industry (CIT, Cash Vault, Coin)
• Knowledge of Brink’s Customer onboarding process for the Line of Business systems
• Strong experience in championing change, motivating persuasively and getting results through working with others.  
• Basic knowledge of project management principles
• Basic knowledge of process management principles
• Practical understanding of training principles
• Basic understanding of Customer Experience strategies and tactics.   
• Undergraduate degree or equivalent business experience
Professional Skills:
• Strong consultative, analytical and problem solving skills
• Excellent interpersonal/communication and presentation skills
• Detail oriented with strong organizational and time management skills
• Inspirational and motivational skills
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.