Manager, Field Training in Coppell, TX at Brink's

Date Posted: 3/22/2018

Job Snapshot

Job Description

Brink’s is the world’s largest cash management company.  Our customers, in over 100 countries, include financial institutions, retailers, government agencies (including central banks and mints), jewelers and other commercial operations around the world.  

With over $3B in annual revenue and 60,700 dedicated employees in more than 40 countries, Brink’s has true global reach and a reputation as the most reliable name in the industry.

At Brink’s our culture is about living our Values of Safety, Customer Focus, Integrity, Engagement and Continuous Improvement every day, which makes a difference for our employees and our customers. Our values ensure that we work safely to protect ourselves and others, deliver successful customer solutions, always display the highest standards of ethics, and use technology to achieve results.

The Opportunity:
The Manager, Field Training is a critical member of Brink’s learning and development team and will be responsible for the assessment, design, and implementation of field based training for salaried and hourly team members (6K+ across 110 branches).  
• Manage the design, development and delivery of field based training programs, tools and materials in a variety of learning formats for Brink’s field salaried and frontline team members adhering to best practices in adult learning principles and methodologies.
• Build training content, including facilitator’s guides, learning aides, etc. that support replicable, consistent and effective delivery of the material through the appropriate modality.
• For all field based training, determine the right delivery approach for each initiative or training (we use online training when we can and in-person training when that’s the right thing to do).
• Review and evaluate the effectiveness of existing field training programs and materials and provide recommendations to improve quality and execution
• Serve as primary point of contact for all line of business training, new field based initiatives (e.g. process improvements, etc.), and customer implementations that require training support
• Develop and lead ways of ensuring that district training managers, field branch leaders, and branch trainers and other subject-matter experts (SMEs) serve as excellent presenters and facilitators
• Design and deliver programs/projects on time, on budget and meeting stated objectives
• Develop and establish training evaluation metrics to demonstrate the training is having the desired business impact including tracking and reporting on training outcomes.
• Travel to branches within Districts to conduct needs analysis, design training and facilitate or conduct training.
• Keep current on training design and methodology.

Job Requirements

Minimum Qualifications:
A few capabilities will differentiate your success:
• Proven track record of developing and implementing role based training programs.  
• Demonstrated consulting and diagnosis skills – familiarity with ADDIE method  
• Ability to partner with and influence a diverse client group
• Strong business acumen
• Excellent interpersonal/communication and presentation skills
• Ability to handle multiple projects at one time
• Ability to handle heavy workloads with limited supervision
• Willingness and ability to work in a fast-paced, team environment
• Strong organizational and time management skills
• Ability to help others strengthen specific knowledge/skill areas needed to accomplish tasks and solve problems

Desired Qualifications:
The ideal candidate will have experience and a track record for successfully designing and deploying field based learning initiatives in a fast paced environment. In addition, they will also have most of the following qualifications.
• Minimum of 5 years’ experience in learning, development or training field
• Minimum of 3 years’ experience as a trainer, including conducting needs analyses and developing and or delivering curriculum
• Minimum of 2 years’ experience and demonstrated proficiency in MS Office 365, LMS administration, eLearning authoring tools (to include Articulate / Storyline), and creative illustration and production software
• 3+ years training experience in the logistics, manufacturing, or other related industries with decentralized network of branches, manufacturing sites, or retail locations is a plus.
• Bachelor's degree from an accredited college or university or equivalent work experience

Reporting Relationships:
• Reports to Director of Field & Ops Training and will be a key member of Brink’s Global Center of Excellence for Learning & Development

An attractive and competitive compensation package will be offered to the successful candidate.

Coppell, TX

Approximately 30%

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.