Manager, Global IT Client Support in Coppell, TX at Brink's

Date Posted: 9/25/2018

Job Snapshot

Job Description

The Manager, Global IT Client Support is responsible for the day to day management of the global desktop support team and the delivery of desktop support services in a dynamic, multi-site environment.  This includes remote management of support resources, collaboration with multiple countries on solutions, development of defined desktop solutions, creation and management of images, and improvement recommendations for desktop technology.

Key Responsibilities:
• Provide leadership role in the implementation and support of desktop systems and solutions
• Leads the development and implementation of new business processes that improve efficiency and enhance productivity
• Partner with business application teams to deploy desktop solutions and integrations
• Provide leadership for 2nd tier support for desktop systems within the enterprise
• Lead recommendations for enhancing approaches for support services
• Develop and manages effective working relationships with other departments, groups and personnel locally and globally
• Analyze performance of desktop systems and take action to correct deficiencies
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
• Perform employee counseling and work performance evaluations as required
• Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
• Provide a minimum of weekly status report update for current projects
• Recommend the purchase of desktop systems (within the guidelines established by the enterprise)
• Recommend external consultants as necessary to assist in large Information Technology projects (within the guidelines established by the enterprise)
• Coach, develop and promote direct reports
• Conduct hiring and termination of director reports
• Assist in the review of contracts for computer and communication technology software and services
• Experience in defining and delivering executive support (white glove) desktop service delivery

Job Requirements

Minimum Qualifications:
• 4 year degree in Computer Science/Information Systems or equivalent experience required

• Minimum of 6 years of experience with supporting enterprise-class desktop systems
• Minimum of 6 years of experience with Microsoft operating systems
• Minimum of 3 years of supervisory experience in a high volume support arena

Preferred Qualifications:
• Experience with Microsoft Systems Center for desktop management and patching
• Experience with Microsoft OneSite
• Experience with AirWatch
• ITIL V3 Certification

Professional Skills
• Demonstrable hands-on experience in desktop systems support processes in multiple hardware and software environments
• Thorough knowledge of current and future technology solutions for the Internet, hand held devices. personal computers and associated networks  
• Quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
• Demonstrated integration of business applications with desktops in a multi-application environment
• Development and management of corporate “gold image”
• Desktop and License Vendor Management
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.  


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.