Product Service Support Administrator in Coppell, TX at Brink's

Date Posted: 6/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities.  The company has a proud history of providing growth and advancement opportunities for its employees.  We have a challenging opportunity for a Product Service Support Lead.

Job Summary:  
The Product Service Support Admin is responsible for the accuracy of inputting customer profiles, updates and maintenance of all customer’s contract change requests. The successful candidate will interact with all internal and external Brinks customers to obtain the required information. Attention to detail, speed and quality of work in addition to interpersonal and team skills with the ability to adapt to change are key elements to this position.

Key Responsibilities:
• Create contract change requests in the Brink’s case management system in order to maintain or exceed quality standards
• Confirm accuracy of data collected from clients, sales, internal and/or external customers regarding customer information with respect to rate information and the facilitation of listed Service Level Agreement
• Compiles, sorts, and verifies accuracy of data with all internal and external customers as required to create each entry
• Responsible for maintaining an effective and efficient transmittals of clients records
• Respond to and resolve questions, inconsistencies, or missing information pertaining to customers service level agreement
• Ensure each transaction is completed and met according to required specifications
• Perform other duties as assigned

Job Requirements

Minimum Qualifications:
• Minimum of 3 years’ experience in administrative type of work handling a large volume of data
• Minimum of 3 years’ experience working in Microsoft Office, including Word, Excel and PowerPoint

Preferred Qualifications:
• 1+ years of Brink’s Operational knowledge in any of the line of business sectors
• Advanced Microsoft Excel skills
• Experience with Oracle contracts management in E-Business Suite (EBS) and Salesforce
• Work in a large corporate setting
• Bachelor’s Degree
Professional Skills:
• Strong consultative, collaborative, analytical and problem solving skills
• Excellent verbal and written interpersonal/communication and presentation skills
• Ability to support and adapt to change
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.  


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.