Product Support Manager in New York, NY at Brink's

Date Posted: 10/26/2019

Job Snapshot

Job Description

Brink’s, Incorporated is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing, CompuSafe, and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Product Support Manager – ATM.

Job Summary:
The Product Support Manager – ATM is responsible for support and coordination of the product line. This position will plan and perform customer implementations, internal startups, process improvement initiatives, on-going support, training, and other product-line related tasks. Working in a matrix environment, the incumbent collaborates with the Operations Teams to ensure Product Line support and objectives are met. The incumbent will provide expertise and guidance in product-related processes and procedures for operations activities at all levels to ensure effective and efficient execution of product processes.

Position Responsibilities

Key Responsibilities:
• Provide expertise and guidance in operations product-related processes and procedures
• Conduct internal Brink’s training and collaborate with customer on training materials/tools for ATM servicing
• Support business objectives related to product line Quality initiatives
• Ensure that operational policies, procedures, workflows and reporting formats for product line are established and maintained
• Manage expectations of customer and field operations in cooperation with Sales
• Create/improve operations key indicators (KPI) and quality assurance measures by monitoring and reporting performance at established intervals
• Achieve results by communicating and working across functions and teams
• Serve as a product consultant and point of escalation for Product Line support issues
• Share knowledge and best practices with team, customers, and other groups, including documentation and training
• Create and support development of timely corrective actions to product line issues in operations
• Analyze key indicators and quality data to identify opportunities to improve overall operations performance
• Improve processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction
• Manage projects
• Travel 60% - 70%
• Perform other duties as assigned or necessary

Job Requirements

Minimum Qualifications
• 3 to 5 years of experience in servicing ATMs.
* Minimum of 3 years project management experience in an operations environment
• Minimum of 2 years of experience with MS-Office tools: Word, Excel, PowerPoint and Project
• Travel of 60% - 70%

Preferred Qualifications:
• Awareness of Process Improvement Techniques, including Six-Sigma and Lean
• Outstanding detail-orientation and organizational skills
• Able to work independently
• Outstanding record of achievement including maintenance of standards and integrity
• Experience in vault operations
• Understanding of armored car business
• Ability to make strong contributions as an individual and team player
• Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment
• Proven leadership abilities preferably in an operations/product support or customer support environment
• BA or BS degree in business, marketing, engineering or related field

Professional Skills:
• Strong consultative, analytical and problem solving skills
• Proven planning and decision-making skills
• Excellent interpersonal/communication and presentation skills

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.